Secondary internetconnection is down
Incident Report for MyDatacloud
Resolved
This incident has been resolved.
Posted Sep 10, 2024 - 20:51 CEST
Monitoring
Beste klant,

De secundaire lijn is terug beschikbaar, we monitoren de stabiliteit de komende tijd.

Met vriendelijke groeten,

Het MyDatacloud Team

Dear customer,

Our Secondary internetconnect is operational again, we're monitoring the stability.

With kind regards,

The MyDatacloud Team
Posted Sep 10, 2024 - 17:27 CEST
Identified
Beste klant,

Onze secundaire internetverbinding ondervindt problemen. We zijn in contact met de leverancier en kijken om deze zo snel mogelijk terug operationeel te krijgen.
Inkomende backups zijn geïmpacteerd, uitgaand is er geen impact.
Indien u toch andere problemen ondervindt, aarzel niet om onze servicedesk te contacteren.

Met vriendelijke groeten,

Het MyDatacloud Team

Dear customer,

Our secondary internetconnection is experiencing issues. We've contacted the provider, and are looking to get it operational again asap.
Incoming backups are impacted, outgoing traffic is rerouted via the primary connection, and therefor no or minimal impact.
If you would experience issues, don't hesitate to contact our service desk.

Kind regards,

MyDatacloud Team
Posted Sep 10, 2024 - 16:11 CEST
This incident affected: MyDatacloud (Secondary Internet Connection) and Backup & Monitoring & RDM (Veeam Service Provider Console, Veeam Cloud Connect).